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    My Lexulous account is inaccessible

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    • ?
      A Former User last edited by A Former User

      Very strange this. Ever since shortly after posting yesterday regarding the new bingo animation, I've been unable log in to my lex account. I've always kept 'remember me' checked, so my email and password are saved. Tried my username/password as well but no joy. Please could someone reach out to me because it looks like my account has been banned/blocked and there's absolutely no reason for that.

      d812acfe-5016-4ba9-a75e-5d70cec4623f-image.png

      ThatGuyThere202 Mistertoad 2 Replies Last reply Reply Quote 0
      • ThatGuyThere202
        ThatGuyThere202 @Guest last edited by

        @dan is it still blocked? Seems like many people have been having account issues.

        ? 1 Reply Last reply Reply Quote 0
        • ?
          A Former User @ThatGuyThere202 last edited by A Former User

          @thatguythere202 Yes, I'm still locked out sadly. And glad to know it's not just me. Pretty sketchy tbh.

          I also tried making a new account out of frustration. I verified my email and managed to play one game, although I did notice that chat isn't working. Now however, all subsequent logins with the new account just go to a black screen. My main account isn't letting me in at all. Guess I'll be using ISC for a while.

          Pangloss 1 Reply Last reply Reply Quote 0
          • Pangloss
            Pangloss @Guest last edited by

            @dan For what it's worth, I've had zero issues and have signed out and back in several times. Maybe somehow the saved password got corrupted and you can re-enter it?

            ? 1 Reply Last reply Reply Quote 0
            • ?
              A Former User @Pangloss last edited by

              @pangloss Tried all that but completely blocked. Thanks though.

              1 Reply Last reply Reply Quote 0
              • scantron
                scantron last edited by

                Sorry you are blocked out Dan. But hey, at least there is confetti when someone bingos! Look at the bright side!

                Pangloss 1 Reply Last reply Reply Quote 3
                • Mistertoad
                  Mistertoad @Guest last edited by

                  @dan I assume you've emailed them at:
                  https://www.lexulous.com/v2/contactus

                  ? 1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User @Mistertoad last edited by A Former User

                    @mistertoad Yes. Unfortunately, decent customer service and help from staff appear to be nonexistent these days. I won't be recommending this company to anyone until they get their act together.

                    Mistertoad 1 Reply Last reply Reply Quote 0
                    • Mistertoad
                      Mistertoad @Guest last edited by

                      @dan said in My Lexulous account is inaccessible:

                      @mistertoad Yes. Unfortunately, decent customer service and help from staff appear to be nonexistent these days.

                      To be fair, I emailed them a few weeks back and they fixed a scoring problem for me right away. Writing to them at admin@lexulous.com is the best option for workaday issues, I think.

                      1 Reply Last reply Reply Quote 0
                      • D
                        Dan 0 last edited by

                        This Happened to me once, did you Try to Reset your Password? 😖 😖

                        ? 1 Reply Last reply Reply Quote 0
                        • ?
                          A Former User @Dan 0 last edited by A Former User

                          @dan-0 said in My Lexulous account is inaccessible:

                          This Happened to me once, did you Try to Reset your Password? 😖 😖

                          Interesting use of capital letters. And why not pick a different username for the forum? And thanks for the advice.

                          1 Reply Last reply Reply Quote 0
                          • Pangloss
                            Pangloss @scantron last edited by

                            @scantron Still trying to see that. When does the confetti bingo appear? I play on the app on my Android phone but don't see confetti...

                            1 Reply Last reply Reply Quote 0
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