You will be put in touch with an agent who can help you with your inquiry when you call the American Airlines phone number. Your reservation number, flight information, and personal information such your name and contact information will be requested from you by the customer service representative. The customer service agent will inquire about your travel dates, destination, and desired level of service if you are calling to make a new reservation. Also, they will inquire about any unique needs or demands you might have, such as wheelchair help or specialized meals.