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    • lexulous
      lexulous last edited by lexulous

      In case of any maintenance or service related problems we will be updating this topic.

      Earlier service updates:

      14th July 2020
      There was a big outage that was a result of the completed games not showing up in archives. To fix it we had to shutdown everything and clear up the queue. Sorry for the inconvenience! Your positive support messages were very encouraging for our team πŸ˜€

      13th July 2020
      The completed games are taking longer than usual to show up in your archive section. Don't worry, the results are there. They will get displayed soon.

      3rd July 2020
      Routine maintenance between 05:00AM UTC and 11:00AM UTC.

      24th May 2020
      Games were inaccessible for approximately 5 hours starting at 02:00 PM UTC.

      28th April 2020
      Games were inaccessible for approximately 1 hour starting at 07:30 AM UTC.

      B A Chithra Kriish Lola Mathai 4 Replies Last reply Reply Quote 0
      • Lawrence Dodd 0
        Lawrence Dodd 0 last edited by

        Hello, I'd be very grateful for some help. I tried to play with a friend today and failed because I couldn't get to the page with all the rooms. I kept being redirected to www.lexulous.com/live/beta instead of just www.lexulous.com/live. Is this a problem related to the maintenance? I never signed up to try beta nor did I click on a room called "beta", I was simply redirected there everytime I tried to go on the Play Live page.

        lexulous 1 Reply Last reply Reply Quote 1
        • lexulous
          lexulous @Lawrence Dodd 0 last edited by

          @Lawrence-Dodd-0 The page with all the rooms requires Flash which is not available on most browsers now. New players are automatically being sent to the new game room (currently in BETA mode). Please ask your friend to access the same game room and you will be able to start a game.

          1 Reply Last reply Reply Quote 1
          • R
            raynerph last edited by

            Hello, I haven't received any 'my turn' email move notifications for about two weeks. In case it was a problem with my email address I changed my registered email, but that has not made any difference. I have checked that in Settings the Email Notifications are turned on - and they are. Is there anything else that I can try or has Lexulous stopped sending email move notifications to me?

            lexulous 1 Reply Last reply Reply Quote 0
            • lexulous
              lexulous @raynerph last edited by

              @raynerph please contact admin@lexulous.com with your email address.

              Marilyn Wisniewski Fraczek 1 Reply Last reply Reply Quote 0
              • Linda Stein Poskanzer
                Linda Stein Poskanzer last edited by

                I have 2 games in progress that don't show up when I click on the page. I can't find them anywhere.

                B 1 Reply Last reply Reply Quote 0
                • B
                  betterlate1 @Linda Stein Poskanzer last edited by

                  @Linda-Stein-Poskanzer Where are you? Which lobby?

                  1 Reply Last reply Reply Quote 0
                  • Brigitte Tod
                    Brigitte Tod last edited by

                    My Lexulous games have disappeared. How do I get them back?? Help please.

                    Kelly Dahl Wallander 1 Reply Last reply Reply Quote 0
                    • Kelly Dahl Wallander
                      Kelly Dahl Wallander @Brigitte Tod last edited by

                      @Brigitte-Tod following because I had the same issue this morning

                      1 Reply Last reply Reply Quote 0
                      • Derek Thomson
                        Derek Thomson last edited by

                        Having the same problem, keep hitting home now and again they come back!

                        1 Reply Last reply Reply Quote 0
                        • Lynn Marchionna Ecsedy
                          Lynn Marchionna Ecsedy last edited by

                          I can't get to my current games.

                          Lynne Dixon 1 Reply Last reply Reply Quote 0
                          • Maureen Solecki
                            Maureen Solecki last edited by

                            I can't get to mine either. I was playing a game, it said there was a problem and Lexulous had to close. When I reopened it all my games I was playing were gone.

                            1 Reply Last reply Reply Quote 0
                            • Linda Vegas
                              Linda Vegas last edited by

                              Same here.

                              1 Reply Last reply Reply Quote 0
                              • Linda Vegas
                                Linda Vegas last edited by

                                I can’t get to my games either.πŸ™

                                Maureen Solecki 1 Reply Last reply Reply Quote 0
                                • Maureen Solecki
                                  Maureen Solecki @Linda Vegas last edited by

                                  @Linda-Vegas
                                  I can play new games but sure would like to have the others restored!

                                  Maureen Solecki Ghess Gignac 2 Replies Last reply Reply Quote 0
                                  • Maureen Solecki
                                    Maureen Solecki @Maureen Solecki last edited by

                                    @Maureen-Solecki my games have just returned after I clicked next in the two new games I started. It took about 45 minutes.

                                    Linda Vegas 2 Replies Last reply Reply Quote 0
                                    • Linda Jackson
                                      Linda Jackson last edited by

                                      I can't get to my board of players and games. So where is the answer? I can only choose new players to play with and they're all cartoon people!
                                      When I click forward I can get an old player but have no idea how many are playing with me.

                                      1 Reply Last reply Reply Quote 0
                                      • Ghess Gignac
                                        Ghess Gignac @Maureen Solecki last edited by

                                        @Maureen-Solecki

                                        1 Reply Last reply Reply Quote 0
                                        • Linda Vegas
                                          Linda Vegas @Maureen Solecki last edited by

                                          @Maureen-Solecki Mine came back too after about an hour. 😊

                                          1 Reply Last reply Reply Quote 0
                                          • Linda Vegas
                                            Linda Vegas @Maureen Solecki last edited by

                                            @Maureen-Solecki As soon as I wrote that, my games disappeared again. ☹️

                                            1 Reply Last reply Reply Quote 0
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