Hello guys, my name is Glenda Fisher and I am from NYC. Our company provides guidance for setting up all types of Arlo devices. For the proper functioning of your Arlo Essential Camera, its successful connection to your home Wi-Fi network is of paramount importance. The Arlo essential camera setup will involve entering your 2.4GHz Wi-Fi network name (SSID) and password correctly. You are usually entering the credentials for your 2.4GHz Wi-Fi network since, by default, Arlo Essential cameras do not support a 5GHz connection. Check carefully for any spelling error in the password, since even a wrong character will make it impossible to connect the camera to your network and stream video.