I recently had the chance to use the service in the Cathay Pacific Manila Office, and I must say that it was excellent. When I had to make last-minute changes to a multi-leg itinerary from Manila to London via Hong Kong, I'm glad I decided to come into the office in person instead of doing it online or over the phone.
From the first moment I arrived, the personnel were attentive, professional, and kind. The receptionist quickly referred me to a representative, who addressed my request with tact and efficiency. She thoroughly explained all of the options I had for rebooking my travel, including changes in price and seat availability.