NO EMAILS

moonriver

I'm getting email notifications from Lexulous but there's no games showing in my emails! What's going on here?

sakamvari

@moonriver Apologies for the inconvenience caused to you. Can you check once from your side?

moonriver

Thank you Sakamvari,but I've tried everything but still no luck. This morning I got an email notification but when I went to look for the games,they weren't in my Inbox. It's very bizarre and nobody at Lexulous can seem to help me.

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@moonriver pardon my intrusion but did you check spam?

GTin

I am having the same problem. I do like the new format though. Saves time checking words.

moonriver

@betterlate1-0
Thank you betterlate.I have checked spam but not in there.

moonriver

@gtin Thank you gtin. I don't have the new format because I didn't like it and use the old one. I wasn't getting any notifications with the new format either.

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@betterlate1-0 has anyone checked spam?

? Offline

@moonriver sorry ran out of other ideas but thanks for trying

Mistertoad

From lexulous (20 days ago):

"Microsoft/Hotmail accounts are rejecting mails from Lexulous. We have written to their support, hopefully it will get sorted."

moonriver

@mistertoad ..Thank you but I rang Microsoft and they told me they do not block emails and I believe them. What reason do they have for doing that?
I hope they do get this sorted very soon.

? Offline

@moonriver Ask for Bill next time. He'll sort you out.

moonriver

Thanks Dan...much appreciated.

Mistertoad

@moonriver
I didn't think that Microsoft deigned to talk to us mere mortals! And as for Dan's suggestion - well, I think Bill has his own problems right now!

If it were me, I'd be tempted to open a free browser email account just to see if it worked with Lexulous. Then you would at least know if the problem was at your end or not.

lexolouse

@moonriver how do you use the old format? I am playing on my android phone. Ever since the new board, I cannot place tiles. Arrows don't work either

moonriver

Hi Lexolouse.For the old board I just go to Google chrome and type or talk Lexulous.com and it takes me to the old board.I HATED the new board and had the same problems with it as you did.

Why can't the Lexulous people just fix these problems?
What's going on here?

Thanks

sakamvari

@lexolouse Apologies for the inconvenience caused to you. Please your cache and retry again regarding the issues with tile placement.

lexolouse

@sakamvari I cleared the cache and it still does not work. Impossible to place tiles. Arrow keys don't work either

lexolouse

@moonriver thanks for the reply. I just tried doing it your way and I am still having the same issue.

I usually use the link provided in the email. But, as you suggested, I went from Chrome to Lexulous.com and I still can't place the tiles down. The tiles move with my finger, but they don't stick. They fly back to the bottom where the other letters are.

moonriver

@lexolouse Oh I'm sorry you're still having that awful floating letter problem...I feel for you as it's happened to me...very frustrating. And I'm sorry but I don't how to fix that either.

Why don't all the other users like us who are having trouble,bombard Lexulous with emails complaining about these problems we're all having?

I've written to them several times but they can't seem to give me a decent answer let alone a solution!!!

Cheers