Disappearing games

Wheatbeard

My last game disappeared!!! How can I retrieve old games???

sakamvari

@wheatbeard Apologies for the inconvenience caused to you. Please reach out to [email protected]

roymccoy

@wheatbeard
You can't. Forget it. If it were possible, sakamhari should have known and presumably would have told you. A game of mine was lost once, and I finally got the word that it was just gone and that nothing could be done about it. I assume it's the same in your case.

zaph

@roymccoy Approximately how many plays were made? I know people can delete games at the beginning but I don't think I've ever seen one disappear!

roymccoy

@zaph
This was some kind of general system crash on March 4 of this year and I think a lot of people lost the game(s) they were playing. It was right at the end of mine, and I had won with ATTIC. After writing about it three times, I got the reply:

There were some issues on the site/app for approximately 3-4 hours. Everything is back to normal.
In case you are having trouble accessing your account, please write back and we shall help you.

I was having trouble accessing my account and getting my won game back, so I wrote nine more times about it, even including a screenshot of the final position (which I vainly hoped might be reconstructed) until they finally said:

Sorry for the delay in reply. At the moment our entire team is working in isolation from different cities due to COVID-19.
The game number has been removed from the system because it was corrupted during system downtime. Apologies for the inconvenience.

I've assumed it was more or less the same situation now, hence my pessimism.