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Lexulous Word Game
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  3. Why can't I log in to my account?

Why can't I log in to my account?

Scheduled Pinned Locked Moved Questions / Playing Tips
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  • ? Offline
    ? Offline
    A Former User
    wrote on last edited by
    #1

    I joined Lexulous and verified my gmail. Managed to log in just once when signing up, but since signing out, I can't log in at all with my username and password. My username is floridaguy1, lex id is 5331-4151-5769. And yes, my username and password are correct. I just get https://www.lexulous.com/v2/?err=2 in address bar. Please can someone fix this so that I can log in? Cheers.

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  • S Offline
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    sakamvari
    replied to A Former User on last edited by
    #2

    @floridaguy1 said in Why can't I log in to my account?:

    5331-4151-5769

    Apologies for the inconvenience caused to you. We have changed your password for account 5331-4151-5769 to '12345678'. Please try to log in with this one and check.

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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #3

    @sakamvari Thanks dude. I managed to get and changed my password. I can play now.

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    A Former User
    replied to sakamvari on last edited by
    #4

    @sakamvari Spoke too soon. I could play earlier, but now when I log in, no games are loading. I can't even sign out. Clicking on my username does absolutely nothing. No menu. Can't access settings. Nothing is working at all.

    761c5d96-722b-48cf-bcc5-12d7395767aa-image.png

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  • S Offline
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    sakamvari
    replied to A Former User on last edited by
    #5

    @floridaguy1 Can you open the game again in the chrome browser and check?

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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #6

    @sakamvari Still nothing. I was able to log in earlier to change my password. All subsequent logins and site is completely broken. I private messaged you my username and password so that you can see what's happening.

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  • S Offline
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    sakamvari
    replied to A Former User on last edited by
    #7

    @floridaguy1 Thank you... Which link are you using though?

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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #8

    @sakamvari Was happening with both https://www.lexulous.com/v2/ and https://www.lexulous.com/. It appears to be working now since your last reply. Fingers crossed. Thanks.

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  • ? Offline
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    A Former User
    replied to A Former User on last edited by
    #9

    @floridaguy1 Looking at that screen I can only think.. Have a VPN? Of course by now you are probably playing

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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by A Former User
    #10
    This post is deleted!
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  • S Offline
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    sakamvari
    replied to A Former User on last edited by
    #11

    @floridaguy1 Now?

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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #12

    @sakamvari Now it's not working again and hasn't been for hours. I messaged you the new password so you can check for yourself. Can you reset my password again please?

    1 Reply Last reply
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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #13

    @sakamvari It was working for a few hours today and I played many games. Now when I log in, nothing is loading again just like before. Can you fix my account please?

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  • S Offline
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    sakamvari
    replied to A Former User on last edited by
    #14

    @floridaguy1 Can you check now?

    ? 2 Replies Last reply
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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #15

    @sakamvari Things are currently working normally. I really hope it stays that way this time. Thank you.

    1 Reply Last reply
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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by
    #16

    @sakamvari Unfortunately, it's stopped working again. Nothing is loading again when I log in and clicking my username does nothing. It's been like this for hours.

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  • ? Offline
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    A Former User
    replied to A Former User on last edited by
    #17

    @floridaguy1 try a different browser and vpn

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  • S Offline
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    sakamvari
    replied to A Former User on last edited by
    #18

    @floridaguy1 Yes you can try @betterlate1-0 's suggestion.

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  • ? Offline
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    A Former User
    replied to sakamvari on last edited by A Former User
    #19

    @sakamvari That's not the solution. It's clearly bugs on the Lexulous end. Anyway, it was working fine all of yesterday, no issues at all. Now this morning, a new problem has occurred. I accepted a request from 'tong_econ' (think spelling is correct, not that it matters). He was due to play first. He didn't make a move and let time run down (perhaps he went offline). Instead of the game getting deleted as normal when his time went to zero, his timer went into the minus and didn't stop. When I refreshed the page, the game was gone and so was he, but my status was stuck on 'playing' and has been ever since, even when logging out and back in. I'm unable to host games, can't join or play games, can't send requests, can't observe games, and no one can match me. I'm stuck in the 'playing' status, even though I'm not playing. Nothing is working properly at all. Please help fix this because this is becoming utterly farcical and very frustrating. Thank you.

    Stuck in 'playing' mode:
    1efabdba-e231-4cdd-8724-cfe9816787f7-image.png

    When I try to host a game:
    ec8c5469-b9a7-469c-b716-816e808cd758-image.png

    When I send a match request:
    ea4c4b61-53ab-4f72-b904-086d6ea52dfc-image.png

    When I try to observe a game (yes, every single active game):
    9286b879-7845-49de-a0de-464308d70526-image.png

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  • ? Offline
    ? Offline
    A Former User
    replied to sakamvari on last edited by
    #20

    @sakamvari And now it's back to this yet again. Can't even get in. Not that I could play when I was able to get in. What the hell is happening?

    36d2d513-656c-4835-bdfe-9b946f71e224-image.png

    S 1 Reply Last reply
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