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Lexulous Word Game
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  3. All past games wiped clean

All past games wiped clean

Scheduled Pinned Locked Moved Questions / Playing Tips
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  • S Offline
    S Offline
    Sharon Kaplan
    replied to Paulo Pereira on 23 May 2023, 18:23 last edited by
    #3

    @paulo-pereira I'd like the answer to that!! Am very annoyed (was going to be much cruder than that but.....)

    1 Reply Last reply
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    Oumari Yorke
    wrote on 23 May 2023, 18:48 last edited by
    #4

    The same thing has happened to me! I've worked many, MANY years to accumulate my stats and past games and they've both been wiped, in addition to the 16 games I have in progress, some with players I've been playing for years! Please allow an option to revert back so people can keep the stats/metrics/games they've worked more than a decade for, to accumulate!

    J K J R N 5 Replies Last reply 24 May 2023, 11:50
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    Gillian Niblock
    replied to Paulo Pereira on 23 May 2023, 18:59 last edited by
    #5

    @paulo-pereira Same here ...all data and games gone! 😵‍💫

    1 Reply Last reply
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    Paulo Pereira
    replied to Paulo Pereira on 23 May 2023, 21:28 last edited by
    #6

    This looks to have something to do with server maintenance, which has been going on for some time now; There is a message on the FB site that says:

    IMPORTANT - ACT NOW
    
    Scheduled server maintenance will start soon.
    To ensure your games are not lost, please visit www.lexulous.com IMMEDIATELY and click on the blue FACEBOOK button.
    

    I thought I did this but it made no difference. I've been reset. I first saw the message this morning.

    Also, games don't load on the FB desktop site.

    B 1 Reply Last reply 23 May 2023, 21:59
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    Brian Cunningham
    replied to Paulo Pereira on 23 May 2023, 21:59 last edited by
    #7

    @paulo-pereira Same! I clicked on the server maintenance thing and lost 15 years of stats!

    1 Reply Last reply
    4
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    Harry R. Brodie
    wrote on 23 May 2023, 22:39 last edited by
    #8

    @paulo-pereira same thing just happened to me... I hope the game was not hacked.... and we get restored asap....they are going to be dealing with thousands of these complaints!!!

    1 Reply Last reply
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  • D Offline
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    delizzy
    wrote on 24 May 2023, 02:43 last edited by
    #9

    same here, very dissapointed

    J 1 Reply Last reply 24 May 2023, 09:27
    3
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    Joseph DeConto
    replied to delizzy on 24 May 2023, 09:27 last edited by
    #10

    @delizzy

    Everybody is in the same boat more than likely, need to back to a competitor scrabble game till this fiasco is over.

    1 Reply Last reply
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    Jennifer Walker
    replied to Oumari Yorke on 24 May 2023, 11:50 last edited by
    #11

    @oumari-yorke Same here ,All was well until I clicked on that Maintenance message !!!

    1 Reply Last reply
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    Sheena S
    replied to Paulo Pereira on 24 May 2023, 16:37 last edited by
    #12

    @paulo-pereira The same thing has happened to me. I followed the instructions on the game and I temporarily got a new format of the game. It was awful...full of ads. My game keeps reverting back to the old format which I prefer anyway, but I would like to know how to get my lost players and my history/stats back. I hope that you get a reply as it seems to be affecting many people.

    1 Reply Last reply
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    Paulo Pereira
    replied to Paulo Pereira on 25 May 2023, 11:49 last edited by
    #13

    When is the server maintenance going to happen already? This is the third day I've seen the message.

    J O 2 Replies Last reply 25 May 2023, 16:14
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  • D Offline
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    Dan Chall
    replied to Paulo Pereira on 25 May 2023, 12:26 last edited by
    #14

    The "old" interface is still available. If I go to this page https://apps.facebook.com/lexulous/
    then click on Archive, I can see games well into the past.

    1 Reply Last reply
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    John Kerry
    replied to Paulo Pereira on 25 May 2023, 16:14 last edited by
    #15

    @paulo-pereira I've had all the same problems. What would be lovely is if the developers could be bothered to answer.

    R S 2 Replies Last reply 30 May 2023, 06:50
    3
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    Oumari Yorke
    replied to Paulo Pereira on 25 May 2023, 16:36 last edited by
    #16

    @paulo-pereira By the way, hope this helps some people, but when you're logged into www.lexulous.com and click on the "Email" tab at the top, then it should display all your old facebook games that got deleted with this stupid merge. This still does NOT fix the metrics or stats issue but at least you can find people you've been playing with forever. I HIGHLY recommend grabbing all their lex IDs once you find the games through the "Email" tab. My trust in the lexulous admins and the system as a whole is completely ZERO at this time, so I'm storing all lex IDs of people I've been playing with in a Word document!

    R 1 Reply Last reply 31 May 2023, 06:27
    1
  • J Offline
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    Jean Drysdale
    replied to Oumari Yorke on 25 May 2023, 20:30 last edited by
    #17

    @oumari-yorke Same here. It has reverted to an old User Name and Stats that are years old. I have sent 2 emails regarding the issue. I am able to see and play the 7 games I was playing. Also, I no longer get Notifications when it's my turn. I have tried multiple times to change it back to the User Id I was using - no luck at all.....

    1 Reply Last reply
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    Kathy Ackerman Snyder
    replied to Oumari Yorke on 25 May 2023, 21:03 last edited by
    #18

    @oumari-yorke The same thing happened to me. I have sent several requests to Facebook and Lexulous.com requesting they reinstate my 12+ year old account and my long standing stats. I’d even pay to get it back. No response or computer response that was not helpful. I’m so frustrated!
    If I find a way to retrieve my acct I’ll let you know. I have my account number…to no avail.
    Kathy

    1 Reply Last reply
    4
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    Jean Drysdale
    wrote on 27 May 2023, 15:05 last edited by
    #19

    Ditto. I see the "Server Maintenance" message is now gone. Too bad it broke our stats for those of us that clicked on it..... I have sent emails to the "Help" Team. So far, no resolution.

    K 1 Reply Last reply 29 May 2023, 15:13
    3
  • P Offline
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    Paulo Pereira
    replied to Paulo Pereira on 29 May 2023, 11:53 last edited by
    #20

    On Facebook I'm still seeing the wrong stats for games played, won and lost. But my old bingos are displayed back to 2013. On lexulous.com I'm only seeing bingos from this month. Very odd.

    1 Reply Last reply
    1
  • K Offline
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    Kathy Ackerman Snyder
    replied to Jean Drysdale on 29 May 2023, 15:13 last edited by
    #21

    @jean-drysdale I’m in the same boat. I’m so frustrated. The admins. don’t respond. I want to play the game so I opened another acct. Now I have new player status and can’t get accepted with seasoned players. This is my very favorite game and I’ve essentially been ousted. Even suggestions on this forum don’t seem to work! My account # is 144505144557 and I’d welcome a game with you. Thanks,
    Kathy

    R G J 3 Replies Last reply 31 May 2023, 04:29
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  • R Offline
    R Offline
    Robert Hillen
    replied to John Kerry on 30 May 2023, 06:50 last edited by
    #22

    @john-kerry I have been trying for days no answer

    1 Reply Last reply
    1
23 May 2023, 17:19

12/30

24 May 2023, 16:37

topic:navigator.unread, 18
2 Jun 2023, 15:22
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