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Lexulous Word Game
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  2. Questions / Playing Tips
  3. Why can't I log in to my account?

Why can't I log in to my account?

Scheduled Pinned Locked Moved Questions / Playing Tips
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    A Former User
    replied to sakamvari on last edited by A Former User
    #10
    This post is deleted!
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    sakamvari
    replied to A Former User on last edited by
    #11

    @floridaguy1 Now?

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    A Former User
    replied to sakamvari on last edited by
    #12

    @sakamvari Now it's not working again and hasn't been for hours. I messaged you the new password so you can check for yourself. Can you reset my password again please?

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    A Former User
    replied to sakamvari on last edited by
    #13

    @sakamvari It was working for a few hours today and I played many games. Now when I log in, nothing is loading again just like before. Can you fix my account please?

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    sakamvari
    replied to A Former User on last edited by
    #14

    @floridaguy1 Can you check now?

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    A Former User
    replied to sakamvari on last edited by
    #15

    @sakamvari Things are currently working normally. I really hope it stays that way this time. Thank you.

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    A Former User
    replied to sakamvari on last edited by
    #16

    @sakamvari Unfortunately, it's stopped working again. Nothing is loading again when I log in and clicking my username does nothing. It's been like this for hours.

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    A Former User
    replied to A Former User on last edited by
    #17

    @floridaguy1 try a different browser and vpn

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    sakamvari
    replied to A Former User on last edited by
    #18

    @floridaguy1 Yes you can try @betterlate1-0 's suggestion.

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    A Former User
    replied to sakamvari on last edited by A Former User
    #19

    @sakamvari That's not the solution. It's clearly bugs on the Lexulous end. Anyway, it was working fine all of yesterday, no issues at all. Now this morning, a new problem has occurred. I accepted a request from 'tong_econ' (think spelling is correct, not that it matters). He was due to play first. He didn't make a move and let time run down (perhaps he went offline). Instead of the game getting deleted as normal when his time went to zero, his timer went into the minus and didn't stop. When I refreshed the page, the game was gone and so was he, but my status was stuck on 'playing' and has been ever since, even when logging out and back in. I'm unable to host games, can't join or play games, can't send requests, can't observe games, and no one can match me. I'm stuck in the 'playing' status, even though I'm not playing. Nothing is working properly at all. Please help fix this because this is becoming utterly farcical and very frustrating. Thank you.

    Stuck in 'playing' mode:
    1efabdba-e231-4cdd-8724-cfe9816787f7-image.png

    When I try to host a game:
    ec8c5469-b9a7-469c-b716-816e808cd758-image.png

    When I send a match request:
    ea4c4b61-53ab-4f72-b904-086d6ea52dfc-image.png

    When I try to observe a game (yes, every single active game):
    9286b879-7845-49de-a0de-464308d70526-image.png

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    A Former User
    replied to sakamvari on last edited by
    #20

    @sakamvari And now it's back to this yet again. Can't even get in. Not that I could play when I was able to get in. What the hell is happening?

    36d2d513-656c-4835-bdfe-9b946f71e224-image.png

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    sakamvari
    replied to A Former User on last edited by
    #21

    @floridaguy1 Can you share full screenshots to admin@lexulous.com referring to this issue?

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    A Former User
    replied to sakamvari on last edited by A Former User
    #22

    @sakamvari I've just explained everything here in great detail regarding the multiple issues I'm experiencing, including screenshots. Now you want me to do it all again to an email address. Is it beyond your capabilities for you to forward this link yourself and ask them to take a look at it? Or why can't you 'forward this to the development team' as you supposedly do for other people? And why does this mythical person at admin@lexulous.com never engage with the forum? Seems you just like to give generic responses and fob people off to others.

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    sakamvari
    replied to A Former User on last edited by
    #23

    @floridaguy1 We understand this must be a hassle for you. But we will require your full screenshots to understand he issue better.

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    A Former User
    replied to sakamvari on last edited by A Former User
    #24

    @sakamvari 'Full screenshots'? You're hilarious. My screenshots are here. Many of them. They clearly highlight the specific issues I'm experiencing so that it's even easier for people on your end to isolate and hopefully fix them. There's no point including the rest of the generic site layout in the shots which would just confuse matters even further. I'd then have to highlight the specific issues. Which I already have done; with detailed explanations and multiple visual examples. Would you like a screenshot of my entire desktop while you're at it? Furthermore, you've got my username, Lex ID, and I even private messaged you my password. But apparently all of the above isn't enough to initiate a little proaction on your part.

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    A Former User
    replied to A Former User on last edited by
    #25

    @floridaguy1 a crazy thought I have is, were you banned in any other names?

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    A Former User
    replied to A Former User on last edited by
    #26

    @floridaguy1 It is this comment that makes me ask if you were banned..they are trying to help you , maybe you should remember that and maybe you should remove other programs and your problems would disappear.

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    A Former User
    replied to A Former User on last edited by
    #27

    @floridaguy1 You are hilarious and rude. They are bending over backwards for you and you just get nastier and nastier. I am thinking you would not want to show your desktop. there is something you want them not to see. So remove it and then do as they ask

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    A Former User
    replied to A Former User on last edited by A Former User
    #28
    This post is deleted!
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    A Former User
    replied to A Former User on last edited by
    #29

    @betterlate1-0 Pipe down. The site should be working properly. It's not like it just launched.

    ? 1 Reply Last reply
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