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    Score strength not working

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    • 5
      57chevvie last edited by

      When I play a word, the bar on the right of the score box doesn't register a number (i.e., percentage). It slides up and down and says Nan%. I have no idea how to contact the folks at Lexulous other than by this means. But something is wrong and needs to be fixed. Thanks.

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        roymccoy @57chevvie last edited by

        @57chevvie said in Score strength not working:

        When I play a word, the bar on the right of the score box doesn't register a number (i.e., percentage). It slides up and down and says Nan%.

        Same here. It's been like this for hours.

        I have no idea how to contact the folks at Lexulous other than by this means.

        You might try admin@lexulous.com.

        But something is wrong and needs to be fixed.

        Indeed, and I'm surprised that you're the only one who's commented on this.

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          57chevvie last edited by

          Thanks! I never tried admin. I just wrote to them.

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            57chevvie @57chevvie last edited by

            @57chevvie They wrote back and asked me to send a screen shot. Unfortunately, I'm a dinosaur and don't know how to do that. I tried to access their response screen. I had to log in and type my password. I've been using the same sign-in info since I first signed up ages ago. And they tell me the info I'm giving them isn't right and I'm denied access. So I give up. Maybe someone else wants to deal with this mess. It seems to me that the original Lexulous people sold out to a larger company and they don't know what they're doing. This "game" has become a major pain.

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              lusciousgrape @57chevvie last edited by

              @57chevvie I have the same problem. Needs to be fixed, right? Very frustrating.

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                57chevvie @lusciousgrape last edited by

                @lusciousgrape Would you please write to admin@lexulous.com and tell them. They'll send a form msg to you asking you to give them a screen shot. I don't know how to do that. Also, when I try to log in to the address they give us, a message tells me I'm not giving the correct info and "access denied." I've been using the same info since I signed up ages ago. I think that also needs fixing. I don't know what to do anymore. Do you think you could get in touch with them? Many thanks.

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                  lusciousgrape @57chevvie last edited by

                  @57chevvie Hi and thank you for your email. YES I will definitely try and get in touch with them and will keep you posted.

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                    roymccoy @57chevvie last edited by

                    @57chevvie said in Score strength not working:

                    They wrote back and asked me to send a screen shot.

                    That's a standard technique of theirs to avoid doing anything. I bet the guy didn't even check the game. If he had, and he wasn't just putting you off, he would have immediately seen what was happening without needing a screenshot. Here's the one I took:

                    Screen Shot 2021-08-24 at 2.27.53 PM.jpg

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                      lusciousgrape @roymccoy last edited by

                      @roymccoy Thank you and you did all that they asked.

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                        lusciousgrape @roymccoy last edited by

                        @roymccoy Hurray they fixed it.

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                          roymccoy @lusciousgrape last edited by

                          @lusciousgrape
                          Yeah? Great, thanks for letting me know.

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                            lusciousgrape @roymccoy last edited by

                            @roymccoy Your welcome. It was your perfect screen shot that did the trick!👍

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                              57chevvie @lusciousgrape last edited by

                              @lusciousgrape Many thanks for your help, lusciousgrape!

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                                57chevvie @roymccoy last edited by

                                @roymccoy Many thanks for the screen shot. I've copied and pasted it. Unfortunately, they still don't recognize my name/ password, so I created a new ticket (I think) and included your screen shot in that. Trying not to get too disgusted. I'll let you know what happens. Thanks again.

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                                  57chevvie @57chevvie last edited by

                                  @57chevvie Yes, I just tried to play and saw that they fixed it. Hooray!

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                                    57chevvie @roymccoy last edited by

                                    @roymccoy Thank you for this. I just tried to play and saw that they fixed it!

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                                      57chevvie @57chevvie last edited by

                                      @57chevvie Yes, they fixed it! Thanks for whatever you did.

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                                        A Former User last edited by A Former User

                                        They should have corrected the name to 'Score strength' while they were at it as per our previous suggestions (and this thread title).

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                                          roymccoy @Guest last edited by

                                          @dan-mitchell said in Score strength not working:

                                          They should have corrected the name to 'Score strength' while they were at it as per our previous suggestions (and this thread title).

                                          That's a trivial suggestion that has nothing to do with gameplay, lol.

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