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Lexulous Word Game
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  3. All past games wiped clean

All past games wiped clean

Scheduled Pinned Locked Moved Questions / Playing Tips
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  • Paulo PereiraP Paulo Pereira

    Why has my Facebook account been merged with lexulous.com and my game history deleted?

    Also, the stats showed I have played 60+ games, even though there is only a record of games I've played since my games were erased.

    Paulo PereiraP Offline
    Paulo PereiraP Offline
    Paulo Pereira
    wrote on last edited by
    #6

    This looks to have something to do with server maintenance, which has been going on for some time now; There is a message on the FB site that says:

    IMPORTANT - ACT NOW
    
    Scheduled server maintenance will start soon.
    To ensure your games are not lost, please visit www.lexulous.com IMMEDIATELY and click on the blue FACEBOOK button.
    

    I thought I did this but it made no difference. I've been reset. I first saw the message this morning.

    Also, games don't load on the FB desktop site.

    Brian CunninghamB 1 Reply Last reply
    4
    • Paulo PereiraP Paulo Pereira

      This looks to have something to do with server maintenance, which has been going on for some time now; There is a message on the FB site that says:

      IMPORTANT - ACT NOW
      
      Scheduled server maintenance will start soon.
      To ensure your games are not lost, please visit www.lexulous.com IMMEDIATELY and click on the blue FACEBOOK button.
      

      I thought I did this but it made no difference. I've been reset. I first saw the message this morning.

      Also, games don't load on the FB desktop site.

      Brian CunninghamB Offline
      Brian CunninghamB Offline
      Brian Cunningham
      wrote on last edited by
      #7

      @paulo-pereira Same! I clicked on the server maintenance thing and lost 15 years of stats!

      1 Reply Last reply
      4
      • Harry R. BrodieH Offline
        Harry R. BrodieH Offline
        Harry R. Brodie
        wrote on last edited by
        #8

        @paulo-pereira same thing just happened to me... I hope the game was not hacked.... and we get restored asap....they are going to be dealing with thousands of these complaints!!!

        1 Reply Last reply
        3
        • D Offline
          D Offline
          delizzy
          wrote on last edited by
          #9

          same here, very dissapointed

          Joseph DeContoJ 1 Reply Last reply
          3
          • D delizzy

            same here, very dissapointed

            Joseph DeContoJ Offline
            Joseph DeContoJ Offline
            Joseph DeConto
            wrote on last edited by
            #10

            @delizzy

            Everybody is in the same boat more than likely, need to back to a competitor scrabble game till this fiasco is over.

            1 Reply Last reply
            3
            • Oumari YorkeO Oumari Yorke

              The same thing has happened to me! I've worked many, MANY years to accumulate my stats and past games and they've both been wiped, in addition to the 16 games I have in progress, some with players I've been playing for years! Please allow an option to revert back so people can keep the stats/metrics/games they've worked more than a decade for, to accumulate!

              Jennifer WalkerJ Offline
              Jennifer WalkerJ Offline
              Jennifer Walker
              wrote on last edited by
              #11

              @oumari-yorke Same here ,All was well until I clicked on that Maintenance message !!!

              1 Reply Last reply
              4
              • Paulo PereiraP Paulo Pereira

                Why has my Facebook account been merged with lexulous.com and my game history deleted?

                Also, the stats showed I have played 60+ games, even though there is only a record of games I've played since my games were erased.

                S Offline
                S Offline
                Sheena S
                wrote on last edited by
                #12

                @paulo-pereira The same thing has happened to me. I followed the instructions on the game and I temporarily got a new format of the game. It was awful...full of ads. My game keeps reverting back to the old format which I prefer anyway, but I would like to know how to get my lost players and my history/stats back. I hope that you get a reply as it seems to be affecting many people.

                1 Reply Last reply
                3
                • Paulo PereiraP Paulo Pereira

                  Why has my Facebook account been merged with lexulous.com and my game history deleted?

                  Also, the stats showed I have played 60+ games, even though there is only a record of games I've played since my games were erased.

                  Paulo PereiraP Offline
                  Paulo PereiraP Offline
                  Paulo Pereira
                  wrote on last edited by
                  #13

                  When is the server maintenance going to happen already? This is the third day I've seen the message.

                  John KerryJ Oumari YorkeO 2 Replies Last reply
                  4
                  • Paulo PereiraP Paulo Pereira

                    Why has my Facebook account been merged with lexulous.com and my game history deleted?

                    Also, the stats showed I have played 60+ games, even though there is only a record of games I've played since my games were erased.

                    Dan ChallD Offline
                    Dan ChallD Offline
                    Dan Chall
                    wrote on last edited by
                    #14

                    The "old" interface is still available. If I go to this page https://apps.facebook.com/lexulous/
                    then click on Archive, I can see games well into the past.

                    1 Reply Last reply
                    0
                    • Paulo PereiraP Paulo Pereira

                      When is the server maintenance going to happen already? This is the third day I've seen the message.

                      John KerryJ Offline
                      John KerryJ Offline
                      John Kerry
                      wrote on last edited by
                      #15

                      @paulo-pereira I've had all the same problems. What would be lovely is if the developers could be bothered to answer.

                      Robert HillenR Sandi Rosenthal BerlinerS 2 Replies Last reply
                      3
                      • Paulo PereiraP Paulo Pereira

                        When is the server maintenance going to happen already? This is the third day I've seen the message.

                        Oumari YorkeO Offline
                        Oumari YorkeO Offline
                        Oumari Yorke
                        wrote on last edited by
                        #16

                        @paulo-pereira By the way, hope this helps some people, but when you're logged into www.lexulous.com and click on the "Email" tab at the top, then it should display all your old facebook games that got deleted with this stupid merge. This still does NOT fix the metrics or stats issue but at least you can find people you've been playing with forever. I HIGHLY recommend grabbing all their lex IDs once you find the games through the "Email" tab. My trust in the lexulous admins and the system as a whole is completely ZERO at this time, so I'm storing all lex IDs of people I've been playing with in a Word document!

                        Robert HillenR 1 Reply Last reply
                        1
                        • Oumari YorkeO Oumari Yorke

                          The same thing has happened to me! I've worked many, MANY years to accumulate my stats and past games and they've both been wiped, in addition to the 16 games I have in progress, some with players I've been playing for years! Please allow an option to revert back so people can keep the stats/metrics/games they've worked more than a decade for, to accumulate!

                          Jean DrysdaleJ Offline
                          Jean DrysdaleJ Offline
                          Jean Drysdale
                          wrote on last edited by
                          #17

                          @oumari-yorke Same here. It has reverted to an old User Name and Stats that are years old. I have sent 2 emails regarding the issue. I am able to see and play the 7 games I was playing. Also, I no longer get Notifications when it's my turn. I have tried multiple times to change it back to the User Id I was using - no luck at all.....

                          1 Reply Last reply
                          2
                          • Oumari YorkeO Oumari Yorke

                            The same thing has happened to me! I've worked many, MANY years to accumulate my stats and past games and they've both been wiped, in addition to the 16 games I have in progress, some with players I've been playing for years! Please allow an option to revert back so people can keep the stats/metrics/games they've worked more than a decade for, to accumulate!

                            Kathy Ackerman SnyderK Offline
                            Kathy Ackerman SnyderK Offline
                            Kathy Ackerman Snyder
                            wrote on last edited by
                            #18

                            @oumari-yorke The same thing happened to me. I have sent several requests to Facebook and Lexulous.com requesting they reinstate my 12+ year old account and my long standing stats. I’d even pay to get it back. No response or computer response that was not helpful. I’m so frustrated!
                            If I find a way to retrieve my acct I’ll let you know. I have my account number…to no avail.
                            Kathy

                            1 Reply Last reply
                            4
                            • Jean DrysdaleJ Offline
                              Jean DrysdaleJ Offline
                              Jean Drysdale
                              wrote on last edited by
                              #19

                              Ditto. I see the "Server Maintenance" message is now gone. Too bad it broke our stats for those of us that clicked on it..... I have sent emails to the "Help" Team. So far, no resolution.

                              Kathy Ackerman SnyderK 1 Reply Last reply
                              3
                              • Paulo PereiraP Paulo Pereira

                                Why has my Facebook account been merged with lexulous.com and my game history deleted?

                                Also, the stats showed I have played 60+ games, even though there is only a record of games I've played since my games were erased.

                                Paulo PereiraP Offline
                                Paulo PereiraP Offline
                                Paulo Pereira
                                wrote on last edited by
                                #20

                                On Facebook I'm still seeing the wrong stats for games played, won and lost. But my old bingos are displayed back to 2013. On lexulous.com I'm only seeing bingos from this month. Very odd.

                                1 Reply Last reply
                                1
                                • Jean DrysdaleJ Jean Drysdale

                                  Ditto. I see the "Server Maintenance" message is now gone. Too bad it broke our stats for those of us that clicked on it..... I have sent emails to the "Help" Team. So far, no resolution.

                                  Kathy Ackerman SnyderK Offline
                                  Kathy Ackerman SnyderK Offline
                                  Kathy Ackerman Snyder
                                  wrote on last edited by
                                  #21

                                  @jean-drysdale I’m in the same boat. I’m so frustrated. The admins. don’t respond. I want to play the game so I opened another acct. Now I have new player status and can’t get accepted with seasoned players. This is my very favorite game and I’ve essentially been ousted. Even suggestions on this forum don’t seem to work! My account # is 144505144557 and I’d welcome a game with you. Thanks,
                                  Kathy

                                  Robert HillenR Gillian NiblockG Jean DrysdaleJ 3 Replies Last reply
                                  2
                                  • John KerryJ John Kerry

                                    @paulo-pereira I've had all the same problems. What would be lovely is if the developers could be bothered to answer.

                                    Robert HillenR Offline
                                    Robert HillenR Offline
                                    Robert Hillen
                                    wrote on last edited by
                                    #22

                                    @john-kerry I have been trying for days no answer

                                    1 Reply Last reply
                                    1
                                    • John KerryJ John Kerry

                                      @paulo-pereira I've had all the same problems. What would be lovely is if the developers could be bothered to answer.

                                      Sandi Rosenthal BerlinerS Offline
                                      Sandi Rosenthal BerlinerS Offline
                                      Sandi Rosenthal Berliner
                                      wrote on last edited by
                                      #23

                                      @john-kerry Right! The Lexulous people have not replied! And now it seems we can't even send them emails!!!

                                      1 Reply Last reply
                                      2
                                      • Oumari YorkeO Oumari Yorke

                                        The same thing has happened to me! I've worked many, MANY years to accumulate my stats and past games and they've both been wiped, in addition to the 16 games I have in progress, some with players I've been playing for years! Please allow an option to revert back so people can keep the stats/metrics/games they've worked more than a decade for, to accumulate!

                                        Robert HillenR Offline
                                        Robert HillenR Offline
                                        Robert Hillen
                                        wrote on last edited by
                                        #24

                                        @oumari-yorkeSame here 5 years of playing over 20000 games wiped no archives to perhaps retrieve some

                                        1 Reply Last reply
                                        2
                                        • Robert HillenR Offline
                                          Robert HillenR Offline
                                          Robert Hillen
                                          wrote on last edited by
                                          #25

                                          Hi I have put my name on JOIN TABLE you can pick me up from there Bob Hillen

                                          1 Reply Last reply
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