Letters still won't stick to board

lexulous

@jean-meier Is there any particular ad on screen when this happens? can you please email a screenshot to admin@lexulous.com

jjf1012

@lexulous same is happening to me today in live - can only play bottom half of board. don't have any ads showing.

lexulous

@jjf1012 which browser do you use. Can you share a screenshot please via email.

jjf1012

@lexulous

i could play some then just wouldnt stick. I was playing partners top half of board

Menutha

my letters will not stick on the top half of the board - Help! I love my scrabble.

bestofgdo

@menutha

same here..I thought it was bad that every game required me to reboot ..I always get a red bar saying I have been disconnected

drlulu

@lexulous I am having the same problem and so is at least one other opponent. I noticed you asked about ads but I have an ad-blocker on and there is no ad when this happens.

lexulous

Please try reloading the page, we made some changes just now. Let us know if this continues. Screenshots were of help.

Jean Meier

@lexulous I DID reload and started a game, only to find that while I could, with repeated attempts, place letters on the bottom half of the board, I could not place any letters on the top part. My opponent was having the same problem, both in that game and in previous ones. Still not fixed, guys, please keep working on it. I do not think it is the fault of the ads, because it happens regardless of what ads are on screen.

lexulous

@jean-meier can you share a screenshot too?

? Offline

@jean-meier This sometimes happens when you drag letters to the board. I suggest you use one of the other more efficient methods. First, click the board once or twice for the direction arrow (a lot of people still don't know about this), then you can either type your word (including backspace to remove letters), or you can click on tiles in the rack to place them (click them again to remove them from board).

Jean Meier

@dan-mitchell Thank you, Dan! That solution finally worked.