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Lexulous Word Game
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  3. My Lexulous account is inaccessible

My Lexulous account is inaccessible

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  • ? Offline
    ? Offline
    A Former User
    wrote on last edited by A Former User
    #1

    Very strange this. Ever since shortly after posting yesterday regarding the new bingo animation, I've been unable log in to my lex account. I've always kept 'remember me' checked, so my email and password are saved. Tried my username/password as well but no joy. Please could someone reach out to me because it looks like my account has been banned/blocked and there's absolutely no reason for that.

    d812acfe-5016-4ba9-a75e-5d70cec4623f-image.png

    ThatGuyThere202T MistertoadM 2 Replies Last reply
    0
  • ThatGuyThere202T Offline
    ThatGuyThere202T Offline
    ThatGuyThere202
    replied to A Former User on last edited by
    #2

    @dan is it still blocked? Seems like many people have been having account issues.

    ? 1 Reply Last reply
    0
  • ? Offline
    ? Offline
    A Former User
    replied to ThatGuyThere202 on last edited by A Former User
    #3

    @thatguythere202 Yes, I'm still locked out sadly. And glad to know it's not just me. Pretty sketchy tbh.

    I also tried making a new account out of frustration. I verified my email and managed to play one game, although I did notice that chat isn't working. Now however, all subsequent logins with the new account just go to a black screen. My main account isn't letting me in at all. Guess I'll be using ISC for a while.

    PanglossP 1 Reply Last reply
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  • PanglossP Offline
    PanglossP Offline
    Pangloss
    replied to A Former User on last edited by
    #4

    @dan For what it's worth, I've had zero issues and have signed out and back in several times. Maybe somehow the saved password got corrupted and you can re-enter it?

    ? 1 Reply Last reply
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  • ? Offline
    ? Offline
    A Former User
    replied to Pangloss on last edited by
    #5

    @pangloss Tried all that but completely blocked. Thanks though.

    1 Reply Last reply
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  • scantronS Offline
    scantronS Offline
    scantron
    wrote on last edited by
    #6

    Sorry you are blocked out Dan. But hey, at least there is confetti when someone bingos! Look at the bright side!

    PanglossP 1 Reply Last reply
    3
  • MistertoadM Offline
    MistertoadM Offline
    Mistertoad
    replied to A Former User on last edited by
    #7

    @dan I assume you've emailed them at:
    https://www.lexulous.com/v2/contactus

    ? 1 Reply Last reply
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  • ? Offline
    ? Offline
    A Former User
    replied to Mistertoad on last edited by A Former User
    #8

    @mistertoad Yes. Unfortunately, decent customer service and help from staff appear to be nonexistent these days. I won't be recommending this company to anyone until they get their act together.

    MistertoadM 1 Reply Last reply
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  • MistertoadM Offline
    MistertoadM Offline
    Mistertoad
    replied to A Former User on last edited by
    #9

    @dan said in My Lexulous account is inaccessible:

    @mistertoad Yes. Unfortunately, decent customer service and help from staff appear to be nonexistent these days.

    To be fair, I emailed them a few weeks back and they fixed a scoring problem for me right away. Writing to them at admin@lexulous.com is the best option for workaday issues, I think.

    1 Reply Last reply
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  • D Offline
    D Offline
    Dan 0
    wrote on last edited by
    #10

    This Happened to me once, did you Try to Reset your Password? 😖 😖

    ? 1 Reply Last reply
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  • ? Offline
    ? Offline
    A Former User
    replied to Dan 0 on last edited by A Former User
    #11

    @dan-0 said in My Lexulous account is inaccessible:

    This Happened to me once, did you Try to Reset your Password? 😖 😖

    Interesting use of capital letters. And why not pick a different username for the forum? And thanks for the advice.

    1 Reply Last reply
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  • PanglossP Offline
    PanglossP Offline
    Pangloss
    replied to scantron on last edited by
    #12

    @scantron Still trying to see that. When does the confetti bingo appear? I play on the app on my Android phone but don't see confetti...

    1 Reply Last reply
    0

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