Heyy,
In my view, all of this makes perfect sense and it’s quite clear why things are as they are. It is very frustrating to say the least when you have started a game and the other player does not move, so you end up spinning the slot machine to lose the game credits. The 3 minutes that people may spend waiting their turn would be very long, particularly if the other person opposite them does not intend to play.
It is so sad to receive such status of being flagged even after uninstalling those games. There appears to be no efficient protocol for such moves, that is, although the opponent fails to perform a move within a particular period, they allow the owner to continue with the game even if he or she is in a losing position. This is further compounded by the lack of response from the moderators and the developers while doing so taking the punitive action against you when you are a long-term contributing subscriber and paying member.
I had a similar experience with another app, and it's definitely disheartening when you feel like your concerns are falling on deaf ears. Hopefully, the developers will address this issue soon and improve the system to prevent dedicated players like yourself from having these negative experiences.